A real person in Arusha, usually within hours.
Not a ticket queue and not an overseas call centre. Whichever way you reach us, the same small team answers.
When we are reachable
- Monday – Friday08:00 – 18:00 EAT
- Saturday09:00 – 15:00 EAT
- SundayWhatsApp only
- Travellers in the fieldEmergency line, 24 hours
Arusha is on East Africa Time, UTC+3, all year, with no daylight saving. If you are in Europe we overlap most of your day; from North America, mornings work best.
Where we are
We are based in Arusha, the town every northern-circuit safari starts from, and we meet travellers at the office, at their hotel, or at Kilimanjaro airport on arrival.
Kibanda Maziwa, Sakina
Arusha, Tanzania
Map to be added before launch.See where we travel
Before you get in touch
WhatsApp, comfortably. Email is best for anything with detail (dates, names, dietary requirements) because it leaves a record we both work from.
Yes, and we will call you rather than have you pay for the call. Tell us a window and a number and we will ring it.
Of course. Travellers already in Tanzania are welcome at the office, and we will happily come to your hotel to talk through a trip in person.
Use the emergency number in your confirmation pack rather than the general line. It is monitored around the clock while you are travelling.
If you would rather send the details in one go.
